Privacy Policy
At UNI TECHNOLOGY HOLDINGS PTE LTD, we are committed to the privacy and security of any personally identifiable information provided to us by our users. Personally identifiable information is any information that can be linked to a specific individual (eg. name, phone numbers, email).
This privacy policy explains how we handle and protect your personally identifiable information. We do this in accordance with the Privacy Act 1988 (Cth) (Act).
We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be submitted via email to customerservice@uni.global.
2.1 Client
If you are an individual Client or an individual using the Uni.Global App on behalf of a Client, then at or before the use of our services we may record your:
(a) name;
(b) contact details such as street and/or postal address and relevant telephone numbers;
(c) date and place of birth;
(d) account number and other account information;
(e) user name, password, PIN, and answers to security questions.
We will collect and record any other information you provide to us while using our services.
2.2 Affiliate
If you are an individual associated with an Affiliate engaged by us to provide services to Clients, we will record your:
(a) name;
(b) company information;
(c) email address;
(d) mobile number;
(e) current and/or recent work history;
(f) formal qualifications.
2.3 Other suppliers
If you are an individual supplier or an individual associated with a supplier of other services or goods to us, we will record your:
(a) name;
(b) provider number if any;
(c) email address;
(d) mobile number;
(e) current and/or recent work history;
(f) formal qualifications if any.
If you do not provide us with personal information we request or require, we may not be able to provide certain (or any) services to you nor allow you to take part in provision of any such services.
3 How do we collect your personal information?
3.1 No Cookies
We do not use "cookies" to collect or store your preferences, record session information or collect information on how you visit and access our web pages.
3.2 Directly from you
We collect your personal information directly from you unless it is unreasonable or impracticable to do so.
Our methods of collection may include:
(a) directly from you;
(b) collecting data you have written or entered into our Application, data collection, client or other information forms;
(c) making a record of data disclosed by you during the course of your communications with us or others we engaged to communicate with you.
3.3 From third parties
We may also collect personal information from third parties including:
(a) information provided on your behalf with your consent;
(b) from any person who has referred you to us or to whom you are referred.
4 How do we store your personal information?
4.1 No cookies
We do not use "cookies" to collect or store your preferences, record session information or collect information on how you visit and access our web pages.
4.2 Technical matters
We store any data used online on [an Australian Signals Directorate (ASD) certified cloud service provider (Amazon Web Services) and uses Secure Sockets Layer (SSL) protocols to provide users secure and private access.][SC1]
5.1 Primary purposes
We use your personally identifiable information for the primary purposes of providing our services and communicating with you in relation to our services.
More specifically, these purposes may include:
(a) to provide access to our Application and services;
(b) administrative and billing purposes;
(c) compliance with legal obligations.
5.2 Secondary purposes
We may use your personally identifiable information for secondary purposes including:
(a) training;
(b) improvement of all or any part of our services;
(c) data research and analysis;
(d) direct marketing communications with you;
(e) provision to our contractors or Affiliates for any of the purposes referred to at (a) to (d) above;
(f) for the purposed of obtaining legal advice or exercising or protecting our legal rights and/or those of our staff and/or contractors.
Other than as set out above, we do not disclose information to anyone except the relevant Affiliate and Client, as well as any of our staff and contractors who need that information in order to provide or facilitate the provision of our services to you.
We may be required by law to disclose information you provide us with for the purposes of obtaining products or services, in which case we only disclose information to the extent we are required to disclose it and only to those to whom we are required to disclose it, or if necessary to our legal advisors for the purposes of obtaining legal advice. We may also disclose information about someone whose activities could cause harm to others (for example, fraud).
Other than in the circumstances outlined above or as otherwise specifically permitted under the Act, the information you supply to us remains stored confidentially on our secure servers and is not shared with third parties.[MO2]
If at any time you want to inquire about any of the personally identifiable information that we store, request any data to be deleted or to request any amendment or correction to that information, please contact: customerservice@uni.global.
Under the Act, you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information.
You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.
If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.
We will not impose a fee upon you for making a request for access to your information. However, we may impose a charge upon you to recover any reasonable cost we incur in preparing, releasing and giving access to the requested personal information.
9 How to make a complaint
If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.
If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.
We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.
10 How do we protect your information?
To ensure the confidentiality of your personally identifiable information, we use industry standard security technology and procedures.
Information stored in our computer database is protected by firewalls and password access are limited to designated personnel.