If you submitted a withdrawal request to a wrong or missing address, due to the irreversible nature of digital currency protocols, UNi.Global is unable to reverse the transaction or provide you with further assistance once the transfer is made. Please be cautious when transferring to another deposit address and make sure the address you enter/paste is exactly the same as the recipient’s address before confirming the transfer.
Suggested ways to retrieve your funds:
- If you knew the owner of the address, contact the receiving party and ask for their cooperation in returning the funds.
- If you transferred to a wrong address on another platform, contact the platform’s customer support for assistance.